At Lurano, we are committed to providing high-quality luxury home decor products that meet your expectations. To ensure your confidence in our offerings, we provide the following warranty information:

1. Warranty Coverage
Lurano guarantees that all products, including our Red Round Tufted Cushion on Black Velvet Sofa, Luxe Velvet Round Cushion with Gold-Accented Black Sofa Setup, and Elegant Plaid Cushion Cover, are free from manufacturing defects for a period of one year from the date of purchase.

2. What is Covered Under Warranty
The warranty covers defects in materials and workmanship, including issues such as fabric tearing, stitching defects, or faulty gold accents, provided the products are used under normal conditions.

3. What is Not Covered
The warranty does not cover damage caused by misuse, accidents, improper cleaning, exposure to harsh elements, or normal wear and tear.

4. How to Claim a Warranty
To initiate a warranty claim, please contact our support team via email at support@lurano.website or call us at +1 372 379 3723 with proof of purchase and detailed information about the issue.

5. Warranty Process
Once your claim is received, our team will evaluate the issue and may request photos or additional details. If the claim is approved, we will offer repair, replacement, or refund options based on the situation.

6. Replacement Policy
If a product is found to be defective within the warranty period, Lurano will replace the item at no cost to you, subject to stock availability.

7. Repair Services
In some cases, we may offer repair services for minor defects, especially for velvet cushions or decorative accents, to extend the product’s lifespan.

8. How to Maintain Warranty Validity
Proper care and maintenance, as outlined in our care instructions, are essential to keep your warranty valid. Improper handling may void the warranty.

9. International Customers
Our warranty policy applies to all customers, including international buyers. Please contact us for specific terms regarding international warranty claims.

10. Product Registration
While product registration is not mandatory, registering your purchase via our support email can facilitate faster warranty processing.

11. Limited Warranty on Accessories
Any accessories or decorative items, such as cushion covers or gold accents, are covered under the same warranty terms as the main products.

12. Service Support
Our dedicated support team at +1 372 379 3723 or support@lurano.website is available to assist you throughout the warranty process.

13. Changes to Warranty Policy
Lurano reserves the right to update or modify this warranty policy. Customers will be notified of any significant changes.

14. Contact for Warranty Claims
For warranty service or questions, contact us at:
Phone: +1 372 379 3723
Email: support@lurano.website
Address: 4476 Merlin Drive, Douglasville GA 30134

15. Customer Satisfaction Guarantee
Your satisfaction is our priority. If you experience any issues with your purchase, please contact us promptly so we can resolve the matter to your satisfaction.

If you have further questions or need assistance with a warranty claim, please reach out to us through our contact details. Thank you for choosing Lurano!