At Lurano, customer satisfaction is our top priority. Please review our refund and returns policy below:

1. Eligibility for Returns
Products can be returned within 14 days of receipt if they are unused, in original packaging, and in the same condition as received.

2. Non-Returnable Items
Certain items, such as custom-made products or clearance items, are not eligible for returns unless faulty or damaged.

3. Return Process
To initiate a return, contact us at support@lurano.website or +1 372 379 3723 with your order details. We will provide instructions for return shipping.

4. Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to our error or a defective product.

5. Refund Conditions
Refunds are processed after we receive and inspect the returned item. Refunds will be issued to the original payment method.

6. Refund Timeframe
Once approved, refunds typically take 5-7 business days to appear in your account, depending on your bank or payment provider.

7. Damaged or Faulty Products
If you receive a damaged, defective, or incorrect product, contact us immediately at support@lurano.website with photos for verification. We will arrange for a replacement or refund.

8. Wrong Items or Missing Items
In case of receiving wrong or missing items, notify us as soon as possible for resolution.

9. Cancellation of Orders
Orders can be canceled within 24 hours of placement for a full refund. After that, cancellation requests are subject to processing status.

10. Exchanges
Exchanges are accepted for different sizes or colors of the same product, subject to availability. Contact us for assistance.

11. Refunds for Promotions and Discounts
Refunds will be issued based on the actual purchase amount. Discounts applied at checkout will be reflected in the refund.

12. Return Packaging
Please ensure that items are securely packaged to prevent damage during transit. Use original packaging whenever possible.

13. Contact for Refunds and Returns
For any inquiries or to start a return, contact us at:
Phone: +1 372 379 3723
Email: support@lurano.website

14. Policy Changes
We reserve the right to modify this policy at any time. Changes will be posted on this page, and your continued use implies acceptance.

15. Customer Support
Our customer support team is available to assist with any questions regarding refunds, returns, or product issues. Contact us anytime at the above contact details.